Terms of Service

01Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between you (“you”, “client”) and Pinion Partners LLC (“PRFlix”, “we”, “us”). They cover the prflix.co website, the studio.prflix.co client portal, and every video or creative deliverable we produce for you.

By creating an account, placing an order, subscribing to a plan, or accepting a deliverable, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind it. If you do not agree, do not use the service.

02Accounts & eligibility

You need an account to order plans, submit briefs, and review deliverables in the portal. You must be at least 18 years old and provide accurate details.

• You are responsible for everything that happens under your account, including work ordered and feedback submitted by your team members.
• Keep your credentials confidential and tell us immediately if you suspect unauthorised access.
• One account per organisation. Sharing a single login across separate businesses is not permitted.
• We may refuse, suspend, or close an account where these Terms are breached.

03Services & deliverables

We produce video and creative work (promos, explainers, social content, pitch deck videos, video press releases, brand films, motion graphics and similar) using a mix of AI-assisted workflows and our in-house production team. The exact scope of any engagement is set by the plan you subscribe to or the quote you accept, together with the brief you submit.

A “deliverable” means one completed video or asset produced under your plan or order. What is not written into your plan or accepted quote is out of scope, including (without limitation) new scripts or concepts after production has begun, additional durations or aspect ratios, additional voiceover languages, licensed stock or music beyond what the plan includes, and paid media buying. Out-of-scope work is quoted separately as a new order.

We use AI tools as part of production. You accept that AI-assisted output may require human review, and that we make the final call on the tools and techniques used to meet the agreed brief.

04Payment first, service later

• Subscription plans are billed in advance for each billing period. Production for a period starts once that period’s payment clears.
• One-off videos and custom quotes are paid in full before production starts.
• Paid revisions and any out-of-scope work are quoted, then invoiced and paid before we start on them.
• Prices are in US dollars and exclude any taxes, duties, or payment-processor fees that apply to you.
• If a payment fails, is reversed, or is charged back, we may pause production and withhold delivery until the balance is settled.

Payments are handled by our third-party payment processor. We do not store your full card details. You are responsible for keeping your billing information current.

05Plans, subscriptions & renewals

Plan inclusions, video allowances and pricing are shown on our pricing page and in your portal. Plans renew automatically at the end of each billing period at the then-current price until you cancel.

• Unused video allowances do not roll over into the next billing period unless your plan says so in writing.
• You can cancel at any time from the portal or by emailing us. Cancellation takes effect at the end of the current paid period, and you keep access and any work already paid for until then.
• Upgrades take effect immediately and are charged pro-rata. Downgrades take effect at the next renewal.
• We may change plan pricing or inclusions with at least 30 days’ notice before your next renewal.

06Revisions

How many you get. Your free revision allowance is set by your plan, listed on our pricing page and shown against each deliverable in the portal. Custom quotes and enterprise agreements carry whatever allowance the accepted quote states. Where a plan and a signed quote disagree, the quote governs.

How the window works. The 7-day clock starts when the deliverable is first made available to you in the portal. It pauses from the moment you submit a revision request until we re-deliver, so time we spend working does not eat into your window.

What counts as one revision. A revision is one consolidated round of changes submitted in a single request. Please batch your feedback: several separate messages about the same cut, sent after we have started that round, will be counted as separate revisions.

Paid revisions. Inside the 7-day window, revisions beyond your plan's allowance are chargeable. The per-revision fee depends on your plan and the deliverable tier, and higher plans carry lower revision fees. We quote the fee in writing before starting, and, in line with our payment-first policy, the fee is invoiced and paid before that revision begins.

After the window. When the 7 days have passed, the deliverable is treated as accepted and closed. We will not reopen it for edits at any price. Changes you want after that point are handled as a new order at standard rates.

• Revisions must stay within the original brief. A new script, new concept, new duration, new aspect ratio or new voiceover language is new work, not a revision, and is quoted separately.
• Revision requests must be submitted through the portal so they are timestamped. Requests sent by chat or phone only are not tracked and may fall outside the window.
• If a deliverable genuinely does not match the brief you approved, fixing that is on us and it does not consume a revision.
• Silence is acceptance: if we hear nothing within the window, the deliverable is final.

07Turnaround & what we need from you

Turnaround times quoted on our plans (for example 24-hour delivery) are business-day targets that start once we have both cleared payment and a complete brief, including any scripts, logos, brand assets, product footage, or approvals we need from you.

• Incomplete briefs, late assets, or slow approvals push the delivery date back by at least the length of the delay.
• Turnaround targets are targets, not guarantees, and exclude weekends and public holidays.
• Where a plan includes a video allowance per period, we schedule those videos across the period rather than all at once.

08Refunds & cancellations

Because we commit production capacity as soon as payment clears, fees are non-refundable once production has started on the relevant deliverable. This does not affect any rights you have under applicable consumer law.

• Cancel before production starts on a deliverable and we will refund that deliverable in full.
• Once production has started, that fee is non-refundable, including if you stop responding, change direction, or no longer need the video.
• Subscription fees for a period already begun are not refundable; cancelling stops future renewals.
• Dissatisfaction is handled through the revision process above, not by refund, unless we cannot deliver work matching the approved brief at all.
• If we are unable to deliver at all, we will refund the amount paid for the undelivered work. That refund is our full liability for the failure.

09Your content & the licence you grant us

You keep ownership of everything you send us: scripts, footage, logos, images, audio, product information, trademarks and other material (“your content”). You grant us a worldwide, royalty-free licence to use, copy, edit, and incorporate your content for the purpose of producing, delivering and, where you have asked us to, publishing your deliverables.

You confirm that, for everything you send us:

• You own it or hold the rights and permissions needed for us to use it as described, including music, fonts, stock media, and any personal likeness or voice appearing in it.
• It does not infringe anyone’s intellectual property, privacy, or publicity rights.
• It is lawful, and any claims it makes about your product or service are accurate and substantiated.

We may show completed work in our portfolio, showreels, case studies, and marketing unless you ask us in writing not to. Tell us before production starts if the work is confidential.

10Publishing & distribution

Some plans include publishing your deliverables to social platforms and channels on your behalf. To do that you may connect third-party accounts (for example YouTube) to the portal. By connecting an account you authorise us to upload, publish, schedule, and manage the relevant content and its metadata on that account.

• You must comply with each platform’s own terms. Platforms can reject, age-restrict, demonetise, or remove content, and can suspend accounts. Those decisions are theirs, not ours.
• You can disconnect a platform at any time from the portal. Doing so may stop publishing and reporting features from working.
• Reach, views, engagement, ranking, and any commercial result are outside our control and are never guaranteed.
• Performance reports are provided for information and depend on data supplied by third-party platforms.

11Ownership of deliverables

Once the relevant fees are paid in full, we assign to you the rights we hold in the final delivered video so you can use, publish, adapt, and promote it commercially without further payment to us.

• Working files, project files, and raw or unused footage stay ours and are not part of the deliverable unless your quote says otherwise.
• Third-party elements (stock footage, music, fonts, AI-generated assets, voices) reach you under the licence terms of their provider, which may limit how you use them. We will tell you where such limits apply.
• Our production methods, templates, prompts, workflows, and tooling remain ours.
• Until payment clears in full, no rights transfer and you may not publish or use the deliverable.

12PRFlix intellectual property

The PRFlix name, logo, website, portal, copy, designs, and software are ours or our licensors’ and are protected by intellectual property laws. You may not copy, scrape, reverse-engineer, resell, or create derivative works from them, or use our branding without written permission.

13Acceptable use

You agree not to use PRFlix to request, produce, or publish content that:

• is unlawful, defamatory, hateful, harassing, or incites violence;
• is sexually explicit or exploits minors in any way;
• infringes someone else’s intellectual property, privacy, or publicity rights;
• is deceptive, including fraudulent investment or health claims, fake endorsements, and deepfakes or synthetic likenesses of real people without their documented consent;
• promotes malware, illegal goods or services, or circumvents any platform’s rules.

You also agree not to interfere with the portal’s operation or security, probe it for vulnerabilities without authorisation, or use automated means to extract data from it. We may decline or stop any brief at our discretion and, where a breach is serious, close your account without refund.

14Third-party services

The service depends on third parties: payment processors, cloud hosting, AI model providers, social platforms, analytics and support tools. Their availability, pricing, and policies are outside our control, and their own terms apply to your use of them. We are not responsible for a third party’s acts, omissions, outages, or changes, though we will make reasonable efforts to work around them.

15Confidentiality

Each of us may receive non-public information from the other, such as unreleased products, campaign plans, pricing and roadmaps. Both of us agree to use it only to perform this agreement, to protect it with reasonable care, and not to disclose it to anyone else except to team members and contractors who need it and are under similar obligations. This does not cover information that is already public, was independently developed, or must be disclosed by law.

16Disclaimers

The service and deliverables are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the portal will be uninterrupted or error-free, that AI-assisted output will be free of imperfections, or that any deliverable will produce views, leads, sales, press coverage, funding, or any other commercial outcome.

17Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, even if warned they were possible.

Our total liability arising out of or relating to these Terms, whatever the cause of action, is limited to the amounts you paid us in the three months immediately before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited, including for fraud or death or personal injury caused by negligence.

18Indemnity

You will defend and indemnify PRFlix and its team against any third-party claim, loss, or expense (including reasonable legal fees) arising from your content, your use or publication of a deliverable, your breach of these Terms, or your breach of a third-party platform’s rules.

19Suspension & termination

You can stop using PRFlix at any time by cancelling your plan. We may suspend or terminate your access if you breach these Terms, if a payment fails or is reversed, or if we are required to by law.

On termination: your right to use the portal ends; fees already paid for work in progress remain payable and non-refundable except as set out above; rights already assigned in paid-for deliverables survive; and the sections on your content licence, ownership, confidentiality, disclaimers, liability, and indemnity continue to apply. We may delete account data after termination in line with our Privacy Policy, so download your deliverables before you leave.

20Changes, governing law & contact

We may update these Terms. When we do, we will change the “last updated” date and, for material changes, notify you by email or in the portal before they take effect. Continuing to use the service after that means you accept the updated Terms. The version in force when you place an order governs that order.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules, and the courts there have exclusive jurisdiction. If any provision is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it.

Questions about these Terms? Email hello@prflix.co or use our contact page. Formal legal notices must be sent in writing to Pinion Partners LLC, 7901 4th St N, Ste 300, St Petersburg, FL 33702, United States.